Call Center Representative

Company: Insight Global
Location: Los Angeles
Posted on: February 20, 2026

Job Description:

Job Description Job Description MUST HAVES: -HS Diploma -2 years healthcare call center experience OR front desk experience at doctor’s office with multiple physicians -Proficient in EHR/EMR software -2 years’ experience scheduling patient appointments for multiple physicians -40 WPM typing speed PLUSES: -Proficient in Epic software -Experience verifying insurances -Basic experience with Excel and standard workbooks -Experience with Genesys phone system Day To Day: An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50 calls per day for multiple offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 2-3 months of working - depending on performance) where it will then go remote. Must be able to work any/all 8-hour shifts between 7am-7:15pm Monday-Friday.

Keywords: Insight Global, Montebello , Call Center Representative, Customer Service & Call Center , Los Angeles, California