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Director of Quality and Reliability

Company: SEB Professional
Location: Montebello
Posted on: January 15, 2023

Job Description:

Job Category: ManufacturingRequisition Number: DIREC001117Posted: 2022-11-22Schedule: Full-TimeDescription: Our passion for coffee makes SEB Professional North America a growing company!We are in the professional coffee machine business managing three leading global brands: Schaerer, WMF, and Wilbur Curtis.You can find our coffee machines in convenience stores, hotels, and restaurants worldwide. Chances are you have enjoyed a cup of coffee brewed by one of our products during your morning coffee run at McDonald's, Dunkin Donuts, Starbucks, or Tim Hortons.SEB Professional is a subsidiary of Groupe SEB, a large French consortium and the world's largest manufacturer of cookware in more than 150 countries, with 33,00 employees and over ---8,1 b in sales annually. Notable brand names associated are Tefal, T-Fal, Krups, Lagostina, Rowenta, Moulinex, SUPOR, Arno, Emsa, All-Clad. Our Company operates in the Professional Coffee Machine division.The Director of Quality and Reliability will bring focus to ensure the highest standards of quality, are achieved in compliance with all Groupe SEB and ISO 9001, 14001 & 45001 standards. Responsible for the development, and sustaining of quality initiatives to improve the Quality, to enable a competitive position of the product portfolio.Pay range: 140,000 to 175,000 per year - DOEEssential Functions

  • End-to-end accountability for the integrated management system
  • Assures product compliance to specifications and expected performance
  • Ensures and consolidates that the growth of the technical "know-how" within the working group is shared and constantly increasing
  • Delivering on-time solutions and associated deliverables
  • Manages and develops a cohesive work team, provides solutions for conflicts within the team
  • Ensures supplier compliance is documented and reported on to achieve the highest quality standards
  • Ensures corrective actions are implemented for any and all quality failures in support of the integrated quality management system

    Key Responsibilities

    • Ensures and consolidates that the growth of the technical "know-how" within the working group is shared and constantly increasing
    • Collaborates on development projects and ensures compliance standards are achieved
    • Is responsible for product compliance using sampling measurements of finished goods and supplier components.
    • Measures and reports the performance of quality standards for suppliers procured worldwide
    • Encourages creativity in Quality Team
    • Quality promotion : supervision and implementation of quality training (QM system, methods, techniques, motivation)
    • Application or coordination and training of error-preventing QM methods (QFD, FMEA, DOA, 5-WHY, Poka Yoke, Ishikawa, DMAIC, reliability planning, 8D Systematics, Statistical Design of Experiments, Statistics, etc. )
    • Validate the development quality of all new products to achieve the release for series introduction
    • Quality inspection/assurance of incoming goods, production and final inspection
    • Participation of risk analyses for product safety and product liability
    • Development and support of test equipment and test systems
    • Assurance of delivery quality and processes via process audits and action tracking
    • Organization of the incoming goods inspection according to effective methods via CAQ system,
    • Prevention through supplier qualification, skip lot, AQL systematics
    • Systematic complaint processing of quality problems in the field
    • Quality steering; Audits and collection of quality-relevant data for complaint processing in the field, for the initiation, monitoring and enforcement of corrective actions.

      Experience and Education

      • Qualifications: University degree in Quality Management, Quality Assurance or Quality Control
      • A Master's degree and or any other further qualification related to Quality is appreciated
      • A minimum of 4 years' experience in Quality managerial roles with direct reports
      • Certifications in leading an Integrated Management System for ISO 9001, 14001 and 45001. Prior experience in implementing ISO is a plus.

        Required Skills

        • Knowledge: A strong knowledge of Quality management processes and organization in B2B / durable goods companies is needed
        • Extensive knowledge of small appliance equipment assembly technical applications and manufacturing implication, methods and requirements are desired
        • Languages: Fluency in written and verbal English is a must, Spanish and German are pluses
        • Learning & Adapting: Demonstrated a willingness to take on new challenges, responsibilities, and assignments. Taking the initiative as problems or opportunities arise; being action oriented, willing to take risks
        • Communications: Communicates clearly and candidly. Contributing to an enthusiastic, positive work climate; energizing others
        • Managing Work: Manages work to achieve results on time. Understands our products and services. Must take accountability for decisions, actions, and results of work activities and perform responsibilities with minimal supervision and general guidance.
        • A passion for coffee strongly preferred

          Technical Skills & Qualification

          • Complete understanding of calibration tools and measurement systems
          • Ability to read technical drawings and specification blueprints
          • Ability to drive make or buy decisions based on own manufacturing capabilities and judgement to avoid customer impacts and risks of product failure
          • Familiar with international regulatory standard systems Reach & RoHs, able to determine the relevant electrical safety, EMC, food safety and other regulatory standards
          • QA domain: Quality Management System, Roles and Responsibility, tools, processes; reliability management.
          • Knowledge or risks and legal aspects of commercial and consumer food grade products

            Mindset and Interpersonal Skills

            • Strong leadership and ownership are needed.
            • Capability in managing people and complexity in a multinational environment is needed.
            • Capability to promote team-working and collaboration among the different functions.
            • Analytical rigor and solid process management and way of working is needed.
            • Drive for excellence is expected.


              • Type of employment: Full time - Exempt
              • Workplace type: Onsite, Montebello, Plant
              • COVID Vaccine policy requirement: Yes, two doses Moderna or Pfizer or one for J&J.


                • Health insurance
                • Competitive 401(K) program
                • Dental insurance
                • Vision Insurance
                • Life insurance
                • Paid time off
                • 12 Paid Holidays
                • Other voluntary benefits and discounts program

                  SEB Professional is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see OFCCP Equal Employment.PI201129492

Keywords: SEB Professional, Montebello , Director of Quality and Reliability, Executive , Montebello, California

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