Workforce Management Manager
Company: VirtualVocations
Location: Vista
Posted on: May 13, 2025
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Job Description:
A company is looking for a WFM Strategic Initiatives Manager to
serve as a workforce management subject matter expert and
coordinate internal projects.
Key Responsibilities
Forecast staffing requirements and deliver staffing forecasts for
budgeting
Direct scheduling functions to enhance employee engagement and
service level efficiencies
Analyze production-related data to provide insights and
recommendations for improvement
Required Qualifications
Bachelor's Degree in a related field or equivalent experience
Master's degree in statistical analysis preferred
Five years of experience in forecasting within a multi-contact type
center environment
Three years of experience with NICE IEX TotalView or similar
workforce/scheduling software
Keywords: VirtualVocations, Montebello , Workforce Management Manager, Executive , Vista, California
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