CLINICS OPERATIONS MANAGER
Posted on: January 8, 2021
Oversees the day-to-day operational activities of the FQHC
clinics and responsible for planning, coordinating, directing and
monitoring all operational aspects in accordance with regulatory
requirements, in conjunction with providing effective leadership to
staff and oversee the delivery of quality, cost-effective patient
care. Works with the physician practice lead(s) and/or clinical
staff, leadership and provider recruitment, development and
retention. Reports to the Executive Director/Administrator.
Essential Duties and Responsibilities
Manages the daily operations of multiple outpatient medical
practices with several providers, by providing overall direction
and guidance to clinical and front office staff.
Assists staff with the implementation of clinics goals, policies
procedures, and reporting tools through effective use of
performance metrics and financial results.
Executes operational budgets, capital equipment lists; monitor
clinics activity and justify variances when necessary; implement
effective tools to improve operational efficiency and control
costs, including payroll, ordering of supplies, and inventory.
Creates an environment that supports high employee and physician
engagement. Strategically selects, on boards, continuously
develops, rewards, retains, and provides transparent performance
feedback to all staff, leaders, and physicians.
Ensures that operational staff members receive timely and
appropriate training and development, as well as periodic
evaluations and reviews. Establishes and monitors assigned staff
performance and competencies, assign accountabilities, set
objectives, and establish priorities
Ensures compliance for various accrediting bodies and government
agencies such as HRSA, CMS, CDPH, State Programs and health plans
and performs all necessary reviews, audits, education, and training
to maintain compliant status.
Oversees reporting and monitoring of organizational performance
metrics: In specific, identify, collect, and analyze outcome
metrics consistent with the organizations business plan, health
services plan, state programs and selected foundation grant-funded
Direct, establish, upgrade, implement, and sophisticate an
appropriate system of policies, internal controls, and
Determines physical maintenance and equipment needs and repairs and
coordinates with internal or external resources. Resolves problems
relating to the facilities on a day-to-day basis to ensure the
environment support our employees engagement and meets our patients
Collaborates with executive management to build and maintain
community partnerships and relationships to attract new customers,
retain existing customers and support brand positioning.
Coordinates provider schedule and the scheduling of patients.
Monitor patient flow and ensure appointment software reflects
In conjunction with the Medical Director, works to enhance
providers efficiency and, when necessary, assist in resolving
Ensure the clinic maintains a professional facility appearance both
indoors and outdoors.
Provides highest level of patient experience by ensuring data is
monitored on a regular basis and staff are constantly exhibiting
behaviors and services that our patients expect and deserve. Coach
staff as appropriate to optimize the patient experience and lead by
example creating a personalized experience for customers.
Proactively leads service recovery activities. Communicates
findings, recommendations, and corrective action strategies, if
relevant, to the executive management team
Based on projected health plans enrollment, visits, and
utilization, monitors the impact of growth on the facilities
existing space plan; propose, plan and direct facility expansion
and enhancement projects if required.
On a weekly basis, and as needed, reports operational issues,
organizational opportunities and issues to the Operations Meeting.
Identifies critical issues that require the attention of the
Executive Director, and make recommendations for addressing and/or
resolving these issues.
Ensures all PHI information is maintained in accordance with HIPAA
Arranges and facilitates monthly staff meetings to educate and
train staff and to improve operational efficiencies.
Promotes a culture of risk-managed, patient-centered, values-based,
high-performance and continually improving practice that values
learning and a commitment to quality
Performs at least monthly facility reviews to ensure clinic is
being maintained properly and meeting all regulatory
Identifies best practices and improve internal systems, including
the EMR system, with an eye toward future needs and budget
Ensures that the appropriate controls and revenue management
policies, procedures and systems are in place to allow for billing
and collection effectiveness, including the review of medical
records for compliance and billing requirements.
Works closely with health plans, IPAs and other medical group to
provide seamless and integrated service to our patients and
increase patient volume
Performs other job-related duties as assigned.
Skills and Knowledge Requirements
Must have proven ability to drive team and individual performance
to reach or exceed key performance metrics.
Knowledge of UDS, HEDIS and other reporting metrics
Knowledge of Public Programs requirements and compliance, such as
Family PACT, CPSP, VFC, CAIR, CHDP, Every Woman Counts.
Knowledge of Federally Qualified Health Center (FQHC) compliance
Knowledge of E-clinical works workflow and data
Experience working with clients or patients and staff from diverse
socio-economic, ethnic and cultural backgrounds.
Education and Experience
Associates or Bachelors degree in healthcare administration, public
health, business, finance or related field.
Minimum of two years experience as a supervisor, manager or
director in a Federally Qualified Health Center (FQHC)
FLSA STATUS: EXEMPT
Keywords: BeverlyCare, Montebello , CLINICS OPERATIONS MANAGER, Healthcare , Montebello, California
Didn't find what you're looking for? Search again!