Medical Assistant 2
Posted on: November 22, 2021
Overview (Summary) of Responsibilities:
Responsible for performing complex and/or specialized
patient-oriented procedures under the supervision of a clinician,
Registered Nurse (RN), or Licensed Vocational Nurse (LVN) to ensure
safe patient care.
Consistently exhibits behavior and communication skills that
demonstrate Optums commitment to superior customer service,
including quality, care, and concern with internal and external
Uses, protects, and discloses Optum patients protected health
information (PHI) only in accordance with Health Insurance
Portability and Accountability Act (HIPAA) standards.
Checks Touchworks for patients' arrival status and escorts patients
from waiting area to exam rooms. Escorts patients to ancillary
services as needed.
Obtains, records, and reports vital signs and other pertinent
patient information to RN, LVN, or clinician.
Performs various procedures such as ear lavage, ECG, spirometry,
injections, peak flows, pulse oximetry, breathing treatments,
suture removals, wound dressings, vision/hearing tests, urine
pregnancy tests, urine dips, blood glucose testing, and blood
hemoglobin (hemocue) testing.
Performs phlebotomy and processes lab specimens (i.e., 24 hour
urine, wound cultures obtained by clinician, biopsy specimens
obtained by clinician, etc.) and maintains lab specimen logs as
Assists clinician with procedures (pap smears, laceration repairs,
other minor surgical procedures) and may assists with more complex
department specific specialty procedures (i.e. vasectomies,
cystoscopies, thoracentesis, sigmoidoscopies, bunionectomies, joint
aspirations, lance surgery, photo therapy, visual fields,
pachymetry testing, etc.).
Performs medication administration within scope of practice and
documents administration of medications and procedures in
Touchworks. Ensures proper documentation of medication
administration and documentation procedures in Touchworks.
Maintains and cleans exam/treatment areas, specimen processing
areas, and medical equipment. Transports dirty equipment, performs
autoclaving and cold sterilization, and maintains autoclave, cidex,
and A-test logs. Cleans and stocks exam rooms, treatment/procedure
rooms, specimen processing areas, and nursing stations.
Maintains various logs and tickler files and ensures confirmed EKGs
are seen by clinician. Maintains cancer/melanoma patients' follow
Instructs patient on lab, radiology, and other procedure/testing
preparations. Participates in visit closure with patient and
clinician by explaining next steps for lab, x-ray, RFS, DME,
Facilitates the transfer of pertinent patient information between
site and referred specialists, hospitals, Urgent Care Centers, and
ancillary testing facilities, etc. Forwards all pre-op information
to hospital surgeon. Participates in scheduling specialty
procedures (biopsies, minor surgeries, etc.).
Tracks specialty procedures/patient volume on a daily basis when
Verifies with Optum Connect for approved or denied appointments and
follows up by scheduling patients. Enters "No shows" into IDX, and
performs "No Show" follow up procedures. Works bump list.
Assists with the completion of appropriate forms (DMV, disability,
Updates patient demographic information in IDX.
Performs patient record audits.
Answers, directs, and follows up on incoming calls.Calls patients
as requested by clinician.
Distributes incoming correspondence (faxes, consult notes, test
Handles prescription refills as appropriate.
Completes Patient Communication form and responds to patient
complaints when necessary.
Assists with Pay for Performance (P4P) research, Hierarchical
Condition Categories (HCC) research, telephone call procedures, and
patient follow up procedures.
Participates in Quality Improvement projects.
Participates in preparing department for internal and external site
audits from SCAN, DHS, etc.
Participates regularly in skills competency evaluations.
Participates regularly in site staff and department meetings.
Cross-trains into Care Team Member 1 and 2 positions when
May assist with site marketing activities (i.e. health fairs,
senior Olympics, and other events).
Maintains an independent patient schedule under the direct
supervision of a clinician.
Functions as the department mentor, trainer and resource by
orienting new employees and coordinating staff schedules and
Identifies and resolves daily department issues and concerns and
escalates to supervisor when necessary.
Participates in the development of department policies and
1 or 2 years of post-high school education or a degree from a
Graduate of an accredited Medical Assistant program.
Basic Life Support for Healthcare providers (AHA) or CPR/AED for
the Professional Rescuer (American Red Cross).
Certified Medical Assistant (CMA) preferred.
Over one year of previous Medical Assistant work experience.
Over 1 year experience as an Optum medical assistant.
Over 1 year of experience in a specialty field.
Knowledge, Skills and Abilities:
Ability to demonstrate basic medication administration
Manual dexterity to use/handle equipment and instruments.
Knowledge of infection control standards and utilization of
Personal Protection Equipment (PPE).
Ability to perform essential job functions using proper body
Basic Life Support for healthcare providers.
Computer literate (i.e., logging on to computer, usage of keyboard
and mouse, familiarity with Windows and email applications).
Ability to type 40 wpm.
Excellent verbal and written communication skills with ability to
read, write, speak and understand English clearly.
Customer service oriented.
Ability to concurrently perform multiple tasks.
If you need to enter a work site for any reason, you will be
required to screen for symptoms using the ProtectWell mobile app,
Interactive Voice Response (i.e., entering your symptoms via phone
system) or a similar UnitedHealth Group-approved symptom screener.
Employees must comply with any state and local masking orders. In
addition, when in a UnitedHealth Group building, employees are
expected to wear a mask in areas where physical distancing cannot
Careers with Optum. Here's the idea. We built an entire
organization around one giant objective; make health care work
better for everyone. Optum, part of the UnitedHealth Group family
of businesses, brings together some of the greatest minds and most
advanced ideas on where health care has to go in order to reach its
fullest potential. For you, that means working on high performance
teams against sophisticated challenges that matter. Here youll find
incredible ideas in one incredible company and a singular
opportunity to do your life's best work. (SM)
Diversity creates a healthier atmosphere: Optum and its affiliated
medical practices are Equal Employment Opportunity/Affirmative
Action employers and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law. Optum and its affiliated medical
practices is a drug-free workplace. Candidates are required to pass
a drug test before beginning employment.
Keywords: Optum, Montebello , Medical Assistant 2, Healthcare , Montebello, California
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