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Customer Service EDI Order Processor VD

Company: Ultimate
Location: Montebello
Posted on: January 16, 2022

Job Description:

Come work for a GROWING company! As a leader in our industry we are passionate about presenting quality product and cultvating a healthy work/life balanced enviornment.

This Customer Service Rep/Order Processor will be responsible for working with Account reps and attending to the needs of the Accounts. This includes running reports, generating and manipulating excel sheets and processing their orders. Also responsible for helping to answer the phones and helping with other customer service needs.

Duties : You'll work with a team of other customer service/order processors in our Commerce, CA office
You will tend to the needs of Key Accounts and work with sales reps both in house and outside.
Familiarize yourself with our company policies, shipping practices and sales/shipping offers.
Enter and process orders, create pick tickets for the warehouse.
Manage orders from entry to shipping, giving instruction to the warehouse on any particulars.
You will assist with ZOOM meetings in our showroom
Answer incoming calls and direct them to the correct person/department.
Keep an eye on backorders and ship them when the fill rate is sufficient.
Clear up backorders from our system that can't be shipped.
Communicate directly with customers regarding orders and issues.
Familiarity with Navision operating system and Ecutopia web portal a plus but not required.

What we are looking for: Excel experience required, V-look experience a plus but not required
Customer Service and Order Processing experience.
Pleasant and professional phone manner.
A critical thinker. The ability to spot a potential issue based on your experience.
Excellent verbal and written communication skills.
A proactive person who can multitask, think creatively and learn quickly.
A strong work ethic and the ability to work extended hours if/as needed.
Excellent team player.
Organized and responsible

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate, Montebello , Customer Service EDI Order Processor VD, Hospitality & Tourism , Montebello, California

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