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Director of Quality and Reliability

Company: SEB Professional
Location: Montebello
Posted on: January 16, 2023

Job Description:

Job Category: Manufacturing

Requisition Number: DIREC001117

Posted: 2022-11-22

Schedule: Full-Time


Our passion for coffee makes SEB Professional North America a growing company!

We are in the professional coffee machine business managing three leading global brands: Schaerer, WMF, and Wilbur Curtis.

You can find our coffee machines in convenience stores, hotels, and restaurants worldwide. Chances are you have enjoyed a cup of coffee brewed by one of our products during your morning coffee run at McDonald's, Dunkin Donuts, Starbucks, or Tim Hortons.

SEB Professional is a subsidiary of Groupe SEB, a large French consortium and the world's largest manufacturer of cookware in more than 150 countries, with 33,00 employees and over ---8,1 b in sales annually. Notable brand names associated are Tefal, T-Fal, Krups, Lagostina, Rowenta, Moulinex, SUPOR, Arno, Emsa, All-Clad. Our Company operates in the Professional Coffee Machine division.

The Director of Quality and Reliability will bring focus to ensure the highest standards of quality, are achieved in compliance with all Groupe SEB and ISO 9001, 14001 & 45001 standards. Responsible for the development, and sustaining of quality initiatives to improve the Quality, to enable a competitive position of the product portfolio.

Pay range: 140,000 to 175,000 per year - DOE

Essential Functions

End-to-end accountability for the integrated management system

Assures product compliance to specifications and expected performance

Ensures and consolidates that the growth of the technical "know-how" within the working group is shared and constantly increasing

Delivering on-time solutions and associated deliverables

Manages and develops a cohesive work team, provides solutions for conflicts within the team

Ensures supplier compliance is documented and reported on to achieve the highest quality standards

Ensures corrective actions are implemented for any and all quality failures in support of the integrated quality management system

Key Responsibilities

Ensures and consolidates that the growth of the technical "know-how" within the working group is shared and constantly increasing

Collaborates on development projects and ensures compliance standards are achieved

Is responsible for product compliance using sampling measurements of finished goods and supplier components.

Measures and reports the performance of quality standards for suppliers procured worldwide

Encourages creativity in Quality Team

Quality promotion : supervision and implementation of quality training (QM system, methods, techniques, motivation)

Application or coordination and training of error-preventing QM methods (QFD, FMEA, DOA, 5-WHY, Poka Yoke, Ishikawa, DMAIC, reliability planning, 8D Systematics, Statistical Design of Experiments, Statistics, etc. )

Validate the development quality of all new products to achieve the release for series introduction

Quality inspection/assurance of incoming goods, production and final inspection

Participation of risk analyses for product safety and product liability

Development and support of test equipment and test systems

Assurance of delivery quality and processes via process audits and action tracking

Organization of the incoming goods inspection according to effective methods via CAQ system,

Prevention through supplier qualification, skip lot, AQL systematics

Systematic complaint processing of quality problems in the field

Quality steering; Audits and collection of quality-relevant data for complaint processing in the field, for the initiation, monitoring and enforcement of corrective actions.

Experience and Education

Qualifications: University degree in Quality Management, Quality Assurance or Quality Control

A Master's degree and or any other further qualification related to Quality is appreciated

A minimum of 4 years' experience in Quality managerial roles with direct reports

Certifications in leading an Integrated Management System for ISO 9001, 14001 and 45001. Prior experience in implementing ISO is a plus.

Required Skills

Knowledge: A strong knowledge of Quality management processes and organization in B2B / durable goods companies is needed

Extensive knowledge of small appliance equipment assembly technical applications and manufacturing implication, methods and requirements are desired

Languages: Fluency in written and verbal English is a must, Spanish and German are pluses

Learning & Adapting: Demonstrated a willingness to take on new challenges, responsibilities, and assignments. Taking the initiative as problems or opportunities arise; being action oriented, willing to take risks

Communications: Communicates clearly and candidly. Contributing to an enthusiastic, positive work climate; energizing others

Managing Work: Manages work to achieve results on time. Understands our products and services. Must take accountability for decisions, actions, and results of work activities and perform responsibilities with minimal supervision and general guidance.

A passion for coffee strongly preferred

Technical Skills & Qualification

Complete understanding of calibration tools and measurement systems

Ability to read technical drawings and specification blueprints

Ability to drive make or buy decisions based on own manufacturing capabilities and judgement to avoid customer impacts and risks of product failure

Familiar with international regulatory standard systems Reach & RoHs, able to determine the relevant electrical safety, EMC, food safety and other regulatory standards

QA domain: Quality Management System, Roles and Responsibility, tools, processes; reliability management.

Knowledge or risks and legal aspects of commercial and consumer food grade products

Mindset and Interpersonal Skills

Strong leadership and ownership are needed.

Capability in managing people and complexity in a multinational environment is needed.

Capability to promote team-working and collaboration among the different functions.

Analytical rigor and solid process management and way of working is needed.

Drive for excellence is expected.


Type of employment: Full time - Exempt

Workplace type: Onsite, Montebello, Plant

COVID Vaccine policy requirement: Yes, two doses Moderna or Pfizer or one for J&J.


Health insurance

Competitive 401(K) program

Dental insurance

Vision Insurance

Life insurance

Paid time off

12 Paid Holidays

Other voluntary benefits and discounts program

SEB Professional is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see OFCCP Equal Employment.


Keywords: SEB Professional, Montebello , Director of Quality and Reliability, Hospitality & Tourism , Montebello, California

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