Monitor Lead Montebello Tiny Homes
Company: Volunteers of America Los Angeles
Location: Montebello
Posted on: May 20, 2023
Job Description:
About Us:VOALA Helping Our Most Vulnerable Change Their Life
StoriesVolunteers of America is a non-profit human services
organization committed to serving people in need, strengthening
families, and building communities. VOALA provides a variety of
social services to Los Angeles area communities such as Head Start
programs, Upward Bound college prep programs, veterans' services,
homeless shelters, low-income housing program as well as drug and
alcohol rehabilitation. Learn more at www.voala.org.MONTEBELLO TINY
HOMESThe Montebello Tiny Homes Program is non-congregate (tiny
home) bridge housing program. The site will contain 30 units for
individuals experiencing homelessness. This program serves persons
experiencing homelessness (PEH) that are currently living near the
site. JOB SUMMARY AND PURPOSEThe Lead Monitor will arrange,
coordinate, supervise, mentor, and oversee the Monitor's efforts to
provide security of the program premises, and safety for program
clients, visitors and employees. The Lead Monitor shall provide
Safety Training to the Monitor staff, and provide ongoing safety
oversight. The Lead Monitor performs Monitor duties on behalf of
program clients/participants, as well as leading and training
Monitors.DUTIES AND RESPONSIBILITIES
- Assign shifts, ensure that Monitors are scheduled around the
clock, plan personal shifts to observe each shift during the
week.
- Train Monitors in program operations, safety, and security
expectations and procedures.
- Oversee operations for safety practices, provide ongoing safety
leadership.
- shelter Security
- SHELTER ENTRANCE MONITORING: The front door to the shelter is
the only permitted entrance and exit for participants, employees,
partners, and vendors. Monitor and authorize entrance and departure
of employees, participants, visitors, guest and other persons to
guard against theft and maintain security of premises.
- BAG & PERSON SCREENING: Monitors search all participants'
person and belongings being brought into the shelter each time a
participant enters. This is a critical step in ensuring the safety
and security of everyone. It is important to treat every
participant with equal dignity and professionalism every time they
are screened.
- Patrol premises to prevent and detect signs of intrusion and
ensure security of doors, windows, and gates, etc. walking the
facility and making reports as needed.
- SHELTER SAFETY:
- While patrolling observe Shelter to ensure safe operations;
report and correct any spills, unsafe working conditions, or
defective equipment.
- Know location of fire exits, be prepared to assist participants
in case of any emergency.
- Monitor clients and conduct room checks; maintain records of
client compliance of program rules, report to clinical/case
management staff, assist clinical/case management staff as
required.
- Call police or fire department in cases of emergency, such as
fire or presence of unauthorized clients/persons.
- ASSET PROTECTION:
- As a non-profit agency, VOALA must utilize all limited
resources effectively and protect from theft loss or damage to the
shelter's assets. Report all suspicious events to direct
supervisor.
- Responsible to complete written reports and incidents logs of
daily activities and irregularities, such as: unusual occurrences,
equipment or property damage, theft, and presence of unauthorized
persons.
- ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES. Learn,
understand and practice the professionalism expected - Put
clients'/participants' needs first.
- CLIENT/PARTICIPANT SUPPORT:
- Answer telephones and take messages for clients and staff,
monitor doors and greet visitors.
- Maintain office housekeeping; verifies all common areas,
laundry areas and restrooms are clean and disinfected & fully
operational
- Assist shelter staff during provision of services to
clients/participants, including set-up for classes, meetings,
meals, recreation, and other shelter events.
- Inputs required data to computer systems and logs
- Other duties that may arise to support program goals
QualificationsREQUIREMENTS:
- Must be able to pass a fingerprint clearance, background check,
including criminal history, personal references, employment and
education verificationsEDUCATION:
- Within 30 days of hire, must successfully complete VOALA safety
training.EXPERIENCE:
- One year of experience in the general security field, and/or
social services/human services, and/or customer service
experience.
- One Year of proven college coursework in social services or
human services can substitute for the experience requirement.
KNOWLEDGE:
- Must be able to pass a fingerprint clearance, background check,
including criminal history, personal references, employment and
education verificationsTECHNOLOGY SKILLS:
- Basic Microsoft operating system skills: Outlook, Office, Word,
Excel.SKILLS AND ABILITIES:
- Ability to perform under circumstances of possible emotional
stress and conflict, including dealing with un-cooperative
clients.
- Must be able to work flexible schedule (evenings and weekends
required)
- Ability to safely and successfully perform the essential job
functions consistent with the ADA, FMLA, and other federal, state,
and local standards, with or without reasonable accommodation,
including meeting qualitative and quantitative productivity
standards.
- Ability to maintain regular, punctual attendance consistent
with ADA, FMLA, and other federal, state, and local standards.
INTERPERSONAL CHARACTERISTICS:
- Patient, able to be a calming influence in stressful
situations.
- Build rapport with those encountered in all aspects the work
day.
- Build trust, act trustworthy
- Follow instructions and VOALA procedures
- Apply principles of professional boundaries and ethics to on
the job situations
- Able to de-escalate threatening/volatile situations with
clients, or in the workplace
PREFERRED QUALIFICATIONS:
- Experience in a group residential setting is
preferred.
- Experience serving the homeless is preferred.
- Related experience in a mental health or substance abuse
treatment setting, or other group residential program.
- Database familiarity
VOALA BENEFITS SUMMARY:
- Choice of 3 medical insurance plans
- Choice of 2 dental insurance plans (one plan for employee only;
has no premium)
- Vision insurance plan
- Voluntary Supplemental Coverage
- Accidental Injury Coverage
- Hospital Care Coverage
- Critical Illness Coverage
- Pet Insurance
- Paid vacation time
- Paid sick time
- 10 company paid holidays
- Company funded 401a retirement pension plan
- Optional employee contribution to 403b retirement savings
plan
- Life and AD&D insurance
- Programs to maintain your health and well-being
- Employee Assistance Plan (EAP) - (No cost to employee and 100%
confidential)
- Company funded Short-term Disability Insurance (STDI)
Insurance
- Company funded Long-term Disability Insurance (LTD)
Volunteers of America is an Equal Opportunity/Affirmative Action
employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex including
sexual orientation and gender identity, national origin,
disability, protected Veteran Status, or any other characteristic
protected by applicable federal, state, or local lawThis employer
participates in E-Verify as required by the federal government and
will provide the federal government with your Form 1-9 information
to confirm that you are authorized to work in the U.S.If E-Verify
cannot confirm that you are authorized to work, this employer is
required to give you written instructions and an opportunity to
contact Department of Homeland Security (OHS) or Social Security
Administration (SSA) so you can begin to resolve the issue before
the employer can take any action against you, including terminating
your employment.
Keywords: Volunteers of America Los Angeles, Montebello , Monitor Lead Montebello Tiny Homes, Other , Montebello, California
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