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Help Desk Analyst (Intern)

Company: Arlon Graphics
Location: Placentia
Posted on: July 13, 2019

Job Description:

Summary/Objective: This position is responsible for supporting activities relating to end-user computing such as help desk, service ticket management, and phone system support, while supporting networks, windows servers, email operations, active directory servers and communications systems. Also responsible for completing tasks assigned by Global IT Director in a timely fashion.Intern Working Time:Core hours are 8:30 am 5:00 pm Monday to Friday, a minimum of 25 hours a week (5 hours per day) is required, preference for up to 40 hours with a flexible schedule can be agreed. Occasional evening and weekend work may be required as job duties demand..

Essential Functions

  • Specify, build, administrate, support and perform all associated duties for the following systems with ease of use for users/business partners, high availability and disaster recover-ability as key objectives: - Window 7, Windows 10 desktops and laptop support- Office 365- Understanding of Windows 2012/2016/2019 Servers- MS Outlook, Email communications and analysis- Understanding of Active Directory and Domain Controllers including Group Policy and Software Deployments- Understanding of MS SQL Servers and connectivity such as ODBC clients, queries, etc.
  • PC work station hardware installation and support, including operating systems.
  • Installation and support of printer hardware (laser, inkjet and bar code).
  • Applications software installation and support approved for use at Arlon.
  • Will supply user assistance regarding the use of applications software that has been installed on the network for company use including:- Internet Explorer, Firefox, and Google Chrome Browsers- ERP systems support, Host Analytics, Paylocity, AAS, eDoc,, printing (label and shipping), AWOSP (Creating work orders).- Office 365, Microsoft Office Suite (current and older versions)- VPN/SSLVPN support
  • Interface with Business Analysts to align software and application standards.
  • Strict governance of ITIL standards such as Request, Incident, Change, and Problem management.
  • Will exercise reasonable precautions to ensure that only legally obtained and approved software is installed and used on the systems connected to the PC network and perform all duties associated with this function.
  • Will provide direct end user support on hardware, software, phone and faxing systems.
  • Support and protect PCs from viruses with the use of the Anti-Virus Enterprise system.
  • Responsible for leading the ongoing support of the telephony and fax system infrastructure including:- All components of the telephone infrastructure currently in place, as defined below, and any future additions or replacements such as: - The Avaya telephone systems and call recording system. - Call Accounting and Reporting system - All fax systems and devices - Will be responsible for the proper maintenance, repair coordination, and authorized adds, moves, changes to the telephone infrastructure.
  • Enter work orders into help desk database system and complete as required, maintaining strict Service Level: 90% of tickets closed within 48 hours.
  • Install, support, maintain and assist in the following related duties and tasks:- Projectors and associated laptops and equipment- Disposal of obsolete hardware- Data/phone cable installations- Network cabling- Network architecture diagrams
  • Others
  • - Assist with Paylocity (HRIS) time clocks on an as needed basis.- Install, configure, diagnose, and provide preventive maintenance of PCs, upgrading software on workstation, laptops.- Manage mobile phones, devices configuration, troubleshoot issues and ensure access while traveling.- Ensure availability of IT related supplies/purchasing, materials and equipment to provide best class system support.- Ensure that tickets are closed according to SLA pre-defined.Position Type/Expected Hours of Work:This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.Person Description:
  • Person Profile
  • Must embody the Arlon core values of Teamwork, Excellence, Accountability, Integrity and Inspiration on a daily basis.
  • Excellent organization and follow-up skills.
  • Excellent and effective customer service, communication and interaction skills.
  • Ability to read/write/speak in English.
  • Ability to analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, and business correspondence.
  • Ability to effectively present information and respond to questions from employees.
  • Ability to work in close quarters with other Arlon employees in a one on one basis.
  • The ability to work with a diverse user/team community with varying time zones, skill levels, abilities, and backgrounds.
  • The ability to adjust the style and/or approach to the individual user.Education and Experience
  • Bachelor's degree (B. S.) complete or on-going in Computer Science or related field from four-year college or university preferred.
  • Current knowledge of computer networks and communications systems and/or two or more years on the job experience with laptops, desktops, printers and network devices on Windows environment.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is frequently required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls.The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision peripheral vision, depth perception, the ability to adjust focus and the ability to distinguish printed color.The employee must be able to travel via plane and road, have a valid passport and have a valid driving license (for rental vehicles).Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.EEO StatementArlon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, disability, protected veteran status, or any other protected status in accordance with all applicable laws. PM18 LI-AR1 PI111748741

Keywords: Arlon Graphics, Montebello , Help Desk Analyst (Intern), Professions , Placentia, California

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